How Bilendi Netherlands Enhances Panel Management and Data Collection with Yesty

24 september

For years, Bilendi Netherlands have been leading service providers in the market research industry, specialising in data collection for businesses of all sizes across the European market. With a strong focus on managing large-scale B2C and B2B research projects through their extensive network of research panels in 13 countries, Bilendi continually seeks innovative ways to optimise their processes and enhance participant satisfaction. Their advanced solutions, including Bilendi Discuss, enable clients to efficiently engage with target audiences and gather high-quality data for their research needs.

In February 2023, Bilendi Netherlands partnered with Yesty to address several operational challenges, to significantly improve their panel management processes. In a recent interview, we caught up with the Bilendi team, to hear about their experience and the positive impact of the collaboration thus far.

 

Streamlining Reward Distribution

When we first partnered with Bilendi’s Dutch and Belgian operations, managing B2B reward distribution manually within their organisation was a time-consuming process. With multiple partners and contact persons involved, delays were inevitable, often taking up to two weeks for vouchers to be processed and delivered. This inefficiency added extra workload for the staff and made panellists impatient as they waited for their well-deserved rewards.

 

“Before partnering with Yesty, our Dutch panel was still quite new, and we tried to manage incentives the same way we did in Belgium. However, having multiple partners and points of contact caused significant delays and required a lot of manual work. Since working with Yesty, the process has become much easier and faster.“

Eline Dupont, Panel Manager, Bilendi

 

How Yesty Streamlines Reward Distribution

Yesty’s platform has transformed Bilendi’s reward distribution in The Netherlands by automating the process and consolidating multiple suppliers into a single, easy-to-use system. This integration means that rewards can be processed and delivered in hours rather than weeks. With Yesty, all reward options are available on one platform, simplifying management and reducing the risk of delays and errors.

 

Reducing Manual Work and Errors

The manual nature of Bilendi’s previous reward distribution process was highly time-consuming and required significant effort to manage effectively, impacting overall efficiency. With Yesty’s platform, these manual tasks have been automated, significantly reducing the time and effort required to process rewards.

 

“Now, if a voucher is out of stock, it takes me maybe an hour to update it, whereas before, it could take up to two weeks.. Yesty has significantly reduced the manual workload..“

 

Enhancing Participant Satisfaction

We all know that panellists are primarily concerned with receiving their incentives promptly and efficiently. Any delays or issues in reward distribution directly impact their satisfaction and engagement levels. By streamlining the reward process, Yesty has helped Bilendi enhance participant satisfaction.

 

“Our panellists don’t care about our internal delays or supplier issues; they just want their rewards. Yesty’s efficient system improved overall participant satisfaction”

 

Exceptional Customer Support

Having worked with the Yesty team for 18 months, Bilendi has appreciated the responsive and supportive customer service. Quick responses and a willingness to accommodate specific requests have made the partnership smooth and effective.

 

“Working with Yesty has been a pleasure. The team is very responsive and helpful. They quickly address any questions or requests we have, making the process seamless.”

 

Looking Ahead: Continued Success with Yesty

The partnership between Bilendi Netherlands and Yesty has already shown promising results in improving efficiency, reducing manual work, and enhancing participant satisfaction. As they continue to explore more features of the Yesty platform, Bilendi anticipates further improvements in their panel management and data collection processes.

Are you looking to streamline your panel management and enhance participant satisfaction? Contact Yesty today for a free demo and discover how our solutions can transform your market research efforts.